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Billing

1. How do you submit billing support questions? #

   Please enter a support ticket through our Help Desk.

2. Where do you find the current pricing for Laughing Squid’s cloud hosting? #

   Our pricing and features can be found on our Hosting Plan page.

3. How do you update account information and credit card? #

   You can update your account information and credit card through through our online billing system. Just click the link on one of your recent invoices.

4. What forms of payment are available? #

   We only accept payment by credit card, either Visa, Master Card or American Express.

   We do not take payment by check or money order.

   NOTE: If you have a debit/check card that works like a Visa or Master Card, you can use that to pay your hosting charges, just make sure you have enough funds in your bank account to cover the charges.

5. What billing periods are available? #

   All our cloud hosting plans are billed on a monthly billing cycle, starting on the date your original order is processed.

6. Do you require a kind of minimum contract for hosting? #

   No, we do not require any king of minimum hosting contracts. All of our hosting is charged on a monthly billing cycle. You can leave at any time, just fill out our cancellation form.

7. Are there any setup charges associated with your web hosting services? #

   No, we do not have any kind of setup charges.

8. At what point is a credit card charged for hosting service? #

   Once your account has been setup on our servers, your credit card will be charged for a month of hosting. After that your credit card will automatically be charged a full month each billing cycle.

   Laughing Squid will not cancel a web hosting account without a completed Account Cancellation Form.

9. How do you change the hosting plan for a domain? #

   The change the plan associated with a domain please enter a support ticket through our Help Desk.

10. Who do you pay for domain registration and how much does it cost? #

    You can register a domain through the domain registrar of your choice. The prices will vary from registrar to registrar. Check out our Domain FAQ for more info.

11. How do you cancel hosting for one or more domains? #

    Just fill out our Account Cancellation Form and your domain(s) will be deactivated within 48 hours or less from the time that this form is submitted (Monday through Friday).

    Laughing Squid will not deactivate hosting for a domain without a completed cancellation form. The customer is liable for all services rendered and billed up until the time that the account is canceled. Hosting charges are not pro-rated when an account is canceled. As long as the cancellation form is completed prior to the next billing cycle the customer will not be billed beyond the current period. Please refer to our Account Cancellation Form for additional information related to domain hosting deactivation.

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