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Support & Contact Information
Help Desk
If you have any support, billing or sales questions, please enter a ticket through our Help Desk.
https://laughingsquid.zendesk.com
When you first use our Help Desk you will need to sign-up for a new account. If you ever forget your Help Desk password, you request to have a new password sent to you.
During our support hours (Monday through Friday, from 9:00am to 6:00pm Pacific Time), we will make every effort to respond to your support ticket within a few hours if not sooner.
Frequently Asked Questions
Please read through our Frequently Asked Questions before submitting a support ticket. We are constantly adding to this hosting information resource, and there is a very good chance that the answers to your questions are in there.
Hours of Operation
Monday – Friday, 9:00am – 6:00pm (Pacific Time)
The current date and time is:
Wednesday, March 10th 2010 04:46:04 PM
which is within our normal support hours
We are available through our online Help Desk or by phone Monday through Friday, from 9:00am to 6:00pm Pacific Time.
Our cloud hosting clusters and network are constantly being monitored to ensure that they are running properly. If a cluster is degraded or there are network issues at the data center, we are paged immediately and we are usually working on a solution before you are even aware of a problem.
We are closed on the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and Friday after Thanksgiving) and Christmas Day.
Hosting News & Status Blogs
For the latest hosting news and information, please see our Laughing Squid Web Hosting blog. You can subscribe to our hosting blog via RSS or email.
For cloud service status updates, please see Rackspace’s System Status blog (Rackspace provides the cloud infrastructure we use for hosting). You can subscribe to the cloud service status blog via RSS or email
Laughing Squid Web Hosting also has a Twitter account that you can follow for news and updates.
Network Connectivity Testing
You can test network connectivity by running a ping or traceroute test on your domain from Pingdom.
You also may want to check downforeveryoneorjustme.com if you think your website might be down.
Phone Based Contact
Limited phone support is available during normal business hours, Monday through Friday, from 9:00am to 6:00pm (Pacific Time).
Our phone number is: 415-558-1746
We are not operating a large call center, so if you do not reach us on the first try, please leave a message. We make every attempt to return calls within a few hours during our normal support hours. We do not check voicemail after hours or on the weekend. If you leave a voicemail, we will call you the following business day.
For quicker customer support, please submit a support ticket through our Help Desk.