Please make sure to read through all of this important pre-order information before signing up for a hosting account:
- Domain Registration
- Setup Time
- Payment Methods
- Multiple Domains
- DNS Configuration
- Hosted Domain Transfer
- Non-Hosted Domain Transfer
- Knowledge Base
- Order Form
Laughing Squid does NOT provide any kind of domain registration services.
If you are looking for a good domain registrar, we recommend our friends Hover.
If you have domain(s) that you would like to host with us, but are not yet registered, you will need to register them first with a domain registrar. For more information, please see the Domain Information section of our Knowledge Base.
If you have just registered (a) new domain(s), the registration usually takes 24-48 hours. Once your hosting account is set up and we have verified that your domain registration is complete, we will send you an email with all of your new account access information.
Hosting accounts are set up within 24 hours (often sooner), Monday through Friday (accounts are not set up over the weekend). This does not include the time it takes to transfer a domain from your old host.
Once your account has been set up, your credit card will be charged for a month. After that, at the beginning of your billing cycle your credit card will automatically be charged. For more info, please see our Billing section of our Knowledge Base.
You can cancel your account at any time, just fill out our Hosting Cancellation form.
If you sign-up for hosting, but never uploaded your files or update your domain record to reference our nameservers, you are still responsible for any hosting charges. You will continue to be billed for hosting each month until you actually cancel hosting. Partial month hosting charges are not refunded when canceling hosting for a domain.
If you have exceeded any of your quotas, you will automatically be moved up to the next incremental hosting plan according to your usage. If later on you have reduced your usage, you can request to be moved back down to a lower plan.
If you know you are about to exceed any of your quotas, please enter a support ticket through our Help Desk to request an upgrade of your hosting plan.
We accept payment by PayPal, Visa, Mastercard, Discover and American Express.
Each domain you host with us will need to have its own Managed WordPress or Cloud Sites hosting plan. Multiple domains cannot share the same hosting plan, however, you can bill multiple domains to the same hosting account. You can also use our Forwarding Squid plan to redirect one domain to another domain or sub-directory of another domain.
If you currently have a hosting account set up with us, just fill out the order form and you will be asked if you want to add your new domain to your existing account.
Please see our subdomain entry in our Knowledge Base.
Hosted Domain Transfer
If you are ordering hosting for domain that is currently being hosted at another host, once your account is set up we will send you an email with information on how to stage your files on our system so that your website will be mirrored on both the old and new hosts, making the migration transparent to the outside world. We will provide you with a site preview url so you can view your website before it is actually live on our system.
If you are currently using email with your domain, then it is important that you first setup any existing email accounts before you transfer your domain. This way your email will continue to work once the domain transfer is complete.
Non-Hosted Domain Transfer
Please read through our Knowledge Base before you sign up for hosting, that way you will have a better idea of what Laughing Squid is all about and the type of service we can provide for you.