Support & Contact Information

Help Desk

If you have any support, billing or sales questions, please enter a ticket through our Help Desk.

When you first use our Help Desk you will need to sign-up for a new account. If you ever forget your Help Desk password, you request to have a new password sent to you.

During our support hours (Monday through Friday, from 9:00am to 6:00pm Eastern Time), we will make every effort to respond to your support ticket within a few hours if not sooner.

Frequently Asked Questions

Please read through our Frequently Asked Questions before submitting a support ticket. We are constantly adding to this hosting information resource, and there is a very good chance that the answers to your questions are in there.

Hours of Operation

Monday – Friday, 9:00am – 6:00pm (Eastern Time)

We are available through our online Help Desk or by live chat Monday through Friday, from 9:00am to 6:00pm Eastern Time.

The current date and time is: Monday, December 18, 2017, 06:01 AM (support is currently closed)

Our hosting clusters and network are constantly being monitored by Liquid Web to ensure that they are running properly. If a cluster is degraded or there are network issues at the data center, they are most likely working on a solution before you are even aware of a problem.

We are closed on the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and Friday after Thanksgiving) and Christmas Day.

Hosting News & Status

For the latest hosting news and information, please see our Laughing Squid Web Hosting blog. You can subscribe to our hosting blog via RSS or email.

For status updates, please refer to the Cloud Sites & Email section of the Liquid Web Cloud Sites Status Page (our hosting uses Liquid Web’s Cloud Sites hosting platform).

Follow Laughing Squid

You can follow Laughing Squid Web Hosting on Twitter, Google+ and Facebook for news and updates.

Network Connectivity Testing

You can test network connectivity by running a ping or traceroute test on your domain from Pingdom.

For quickest customer support, please use our chat support at the bottom of any page or submit a ticket to our Help Desk.