If you have any support, billing or sales questions, please enter a ticket through our Help Desk.
During our support hours (Monday through Friday, from 9:00am to 6:00pm Eastern Time), we will make every effort to respond to your support ticket within a few hours if not sooner.
Frequently Asked Questions
Please read through our Frequently Asked Questions before submitting a support ticket. We are constantly adding to this hosting information resource, and there is a very good chance that the answers to your questions are in there.
Hours of Operation
Monday – Friday, 9:00am – 6:00pm (Eastern Time)
We are available through our online Help Desk or by phone Monday through Friday, from 9:00am to 6:00pm Eastern Time.
The current date and time is: Monday, January 16, 2017, 05:45 AM (support is currently closed)
Our cloud hosting clusters and network are constantly being monitored by Rackspace to ensure that they are running properly. If a cluster is degraded or there are network issues at the data center, they are most likely working on a solution before you are even aware of a problem.
We are closed on the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and Friday after Thanksgiving) and Christmas Day.
Hosting News & Status
For cloud status updates, please refer to the Cloud Sites & Email section of the Rackspace System Status Page (our hosting uses Rackspace’s Cloud hosting platform).
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Network Connectivity Testing
You can test network connectivity by running a ping or traceroute test on your domain from Pingdom.
Phone Based Contact
Limited phone support is available during normal business hours, Monday through Friday, from 9:00am to 6:00pm (Eastern Time).
Our phone number is: 415-475-9474
We are not operating a large call center, so if you do not reach us on the first try, please leave a message. We make every attempt to return calls within a few hours during our normal support hours.
We do not check voicemail after hours or on the weekend. If you leave a voicemail, we will call you the following business day.
For quicker customer support, please submit a support ticket through our Help Desk.