During our support hours (Monday through Friday, from 9:00 am to 6:00 pm Eastern Time), we will make every effort to respond to your support ticket within a few hours if not sooner.
Please read through our extensive Knowledge Base before submitting a support ticket. We are constantly adding to this hosting information resource, and there is a very good chance the answers to your questions are in there.
Hours of Operation
Hosting support is available through our online Help Desk or by live chat Monday through Friday, from 9:00am to 6:00pm Eastern Time.
We are closed on the following US holidays: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Black Friday (the day after Thanksgiving), Christmas Eve and Christmas Day.
Hosting Status Updates
Our hosting infrastructure and email servers are constantly being monitored by our upstream providers to ensure that they are running properly. If you are having an issue your site, please check the Pressable Status Blog for Managed WordPress, Liquid Web Cloud Sites Status for Cloud Sites and Rackspace System Status for Email. If a system is degraded or there are network issues at a data center, they are most likely working on a solution before you are even aware of a problem.
Hosting News Blog
Network Connectivity Testing
You can test network connectivity by running a ping or traceroute test on your domain from Pingdom.